Home » Call Centers For Dummies (For Dummies by Réal Bergevin
Call Centers For Dummies (For Dummies Réal Bergevin

Call Centers For Dummies (For Dummies

Réal Bergevin

Published
ISBN : 9780470835494
Paperback
384 pages
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 About the Book 

A fun and simple guide to improving call center management and responseCall Centers For Dummies serves as the ideal resource for call center managers. Concentrating on revenue generation, efficiency, and customer satisfaction, it helps managersMoreA fun and simple guide to improving call center management and responseCall Centers For Dummies serves as the ideal resource for call center managers. Concentrating on revenue generation, efficiency, and customer satisfaction, it helps managers improve their results and affect their companys bottom line. With new tools and tactics specifically designed for call center managers, Call Centers For Dummies helps put a value on customer relations efforts undertaken in call centers and helps managers implement new strategies for continual improvement of customer service.